FAQs

Q?I’m Not Local Can I Still Work With You?
A.

Yes! Just because we’re not local doesn’t mean we can’t work together. There is no need to meet physically to receive the best web design services. We provide easy methods for you to inspect all aspects of the website as they are being created. Our team makes use of phone, email, chat and any communication medium that is convenient for you to keep in contact and keep you informed because of our wide array of communication, our web designers can keep in contact, working around your schedule.

Q?Will I Be Able To Manage It Myself?
A.

Definitely! We will give you several options for managing your website after it has been completed. After it goes live, you will own it and have 100% access to everything. If you need control to make updates and editing easier, we can provide that as well. Or you can take advantage of our Maintenance and Support service, allowing us to manage the website for you at your direction.

Q?Can I Use My Existing Web Address?
A.

Sure. It’s not a problem at all for you to retain the old domain name, while your website is hosted on our servers.

Q?Do We Offer A Money Back Guarantee?
A.

The goal of our team is to provide high quality, professional service to each of our clients. If your new website does not satisfy, we offer a refund guarantee of up to 100% of the advance paid.

Refund Restrictions

  • Refund is not allowed after three rounds of revisions have been requested.
  • Refund needs to be requested within 30 days of order.
  • Refund not applicable for all packages and services.
Q?This Is My First Website Can You Help?
A.

Of course! When you work with us, you do not need any online experience. We offer free evaluation of the services you will need. From beginning to end, we will be there  to answer all your questions and guide you through every step of the process.

Q?What Will I Need When Ready To Order?
A.

Try to have your company profile, contact information, products and/or services, and other information you plan to have on your website available.

Q?Can I Use My Existing Logo And Info?
A.

Yes. We can make use of any marketing, promotional and informational material that already exists for your business. If it’s not digitized, we’ll convert it to a format appropriate for your website as part of our service. If there are materials you are missing, we can create them for you.

Q?What Does Web Maintenance Mean?
A.

Maintenance and updates to your website refers to any changes made after the initial design and setup. To keep a website up-to-date is essential for having repeat visitors. Updates to the website about sales, news, new products or services, press releases and more are all examples of website maintenance.

Q?How Do I Pay To Get Started?
A.

We accept all major credit cards, including Master Card, Visa, American Express, and Discover. We are also willing to accept payment via PayPal, Western Union, and business checks.

Q?Are Web Design Costs One Time?
A.

Yes, you only have to pay for your new website one time. There are no hidden fees or tricks.

Q?Can I Get Hosting From You?
A.

Yes! We can create your new website and provide hosting for it. Get email accounts and plenty of bandwidth to handle all your new customers. Our hosting is reliable and secure.